All orders are posted out within 5 working days; usually this means a Monday, Friday or Saturday. 

 

If you require a rush on your order, please state this in the notes at checkout and we will do our best to process your order as quickly as possible. Selecting tracked or expedited postage does not mean that your parcel will be picked and packed more quickly, only that it will be expedited by the parcel carrier once received. All items are shipped using Royal Mail or Parcelforce services. 

 

All regular ponies are shipped in padded envelopes. More delicate items or large orders will be shipped in a secure box.

 

Please be aware that some international orders may be subject to customs and import tax. We cannot be responsible for any customs fees incurred - please check your country's relevant customs and duty website for more information.

 

To ensure that your order is insured, we strongly advise selecting tracked shipping at checkout, especially for larger orders. Unfortunately, we cannot be responsible for the loss of packages that are shipped using a non-tracked service. In the event of a lost package we will always do our upmost to locate the order and resolve the issue.

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If we don't currently ship to your country but you would like to place an order with us, please contact us here.

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